Top 20 CRM Blogs

So thats a link to the "Top 20 CRM Blogs" --> really nice and interesting!
--> http://www.insidecrm.com/features/top-20-crm-blogs-121707/

Here some stuff from the links which I found --> very useful!

Assistly - CRM Idol 2011

--> http://the56group.typepad.com/pgreenblog/

Some wise defivices to do CRM:

• Carry a map and understand where you are on it
•  Resist the herd mentality
•  If you’re not certain you’re right, take the time to check
•  If you make a mistake, limit your losses

9 qualities of a high performance CRM project manager:

• They’re client oriented
• They have gravitas in their own organisations
• They understand the implementation process
• They understand the product
• They deliver what they promise
• They’re firm when they have to be
• They’re proactive
• They’re available 
• They take the long term view

--> http://www.mareeba.co.uk/blog/



The Social CRM lifecycle can be situated with one’s customers as a continuous “virtuous cycle” of engagement, mutual support, value exchange, and viral advocacy.

--> http://www.zdnet.com/blog/hinchcliffe